Support

From your first day to forever, you’ll never lack for comprehensive support at you Romp n’ Roll kids gym franchise. Every step of your successful journey is mapped out. We’ve been there, done that…so following our proven processes is your key to success.

We’re passionate about support! (0:58)

Support

From your first day to forever, you’ll never lack for comprehensive support at you Romp n’ Roll kids gym franchise. Every step of your successful journey is mapped out. We’ve been there, done that…so following our proven processes is your key to success.

Initial Training

Pre-Opening Training
One of the first things you’ll receive is comprehensive training and checklists covering pre-opening activities and the know-how to run a great Romp n’ Roll. And our entire corporate staff and your fellow franchisees are all available to help you succeed. We know it’s a new venture for you, but fortunately we’ve all been through it and can smooth out the unknowns. Take advantage of our experience.

Our owners join Romp n’ Roll because they love children and want become community leaders. So, to prepare, you’ll spent six to seven days at headquarters in Richmond, VA immersed in all things Romp n’ Roll. Topics Include child development, music, gym and art classes, marketing, operations and Birthday Bashes.

As construction winds down and you prepare for your Grand Opening, we’ll spend five days on site showing you all the shortcuts, tricks and best practices we’ve learned. And don’t worry, if there’s a reason to stay longer, that’s what we’re here for. On the big day, you’ll confidently welcome new members and prospective members into your new center with confidence.

Preparing Your Staff
You’ll get access to a wealth of online “train-the-trainer” resources, so as you add staff you’ll have everything you need to bring a new instructor or staff member onboard as quickly as possible.

We’ve embraced online learning because it offers many franchise owner benefits including:

  • Easy way to get training to your staff without pulling them away from their normal work
  • Eliminates the need to produce expensive training materials such as books, binders, etc
  • Reduces overtime costs and travel expenses for off-site group training sessions

Many of our classes have been recorded and are easy to access for refresher sessions or new staff. And since we’re always striving for improvement you’ll have access to online tools for ongoing assessment.

Your First Six Months
Your first three months will be a whirlwind of activity. Upon signing your agreement, we’ll work together to execute your lease and complete all pre-construction activities. The pace speeds up over the next several months, as you monitor construction progress of your new Romp n’ Roll center and get everything just right for your Grand Opening. Then about 6-8 weeks prior to your Grand Opening you’ll be trained at Headquarters and we’ll spend five days on site helping you prepare for your Grand Opening.

Ongoing Communication & Support

The big day has come and gone. Below are just some of the programs in place to keep you up to date with all things Romp n’ Roll.

  1. Training: Online e-Learning
    1. You’ll find a wide array of coursework for:
      1. New employee orientation
      2. Owners and managers
      3. Membership desk attendants
      4. Birthday Bashes
      5. Teaching art, gym and music classes
      6. And more
  1. Rally n Roll: monthly owner webinar
    1. Every month we’ll share information in an interactive webinar. Everyone hears the same thing, at the same time with plenty of time for questions
  1. Romp n’ Roll Up weekly e-newsletter
  1. Weekly sales updates to stay on track
  1. Weekly calls after your Grand Opening until everyone agrees you’re ready to fly on your own
  1. Daily survey and analysis tools for member feedback. A powerful online system to gather feedback and show the outstanding satisfaction you deliver to your member’s children
  1. Online Business Management Suite: Document storage, email, file sharing, calendar and communications via email/chat/video. Everything you need to connect your staff and stay connected with headquarters

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